FAQ
Frequently Asked Questions
Welcome to Quest Luna Drop. Below are answers to some of the most common questions about orders, shipping, returns, and customer support.
How long does order processing take?
Order processing takes 1–2 business days, Monday–Friday excluding holidays. Our cutoff is 8:00 a.m. America/Los_Angeles (Pacific Time), with daylight saving time applied automatically. Orders after cutoff or on non-business days begin processing the next business day. We do not guarantee same-day shipment. Sunday internal packing is not a regular processing or carrier-receipt day.
How long does shipping take?
Transit begins after the carrier receives your package; creating a shipping label does not mean the carrier has received it. We do not guarantee a fixed delivery date or a universal number of days from order placement. See our shipping policy for processing and service-area information.
Do you offer free shipping?
We ship only to the contiguous 48 United States and Washington, DC. Free standard shipping is available on eligible orders with a merchandise subtotal of $35 or more after discounts, before shipping and taxes. Below $35 after discounts, standard shipping is $8.
Will I receive tracking information?
Yes, when tracking information is available, it will be provided after your order ships. Please allow some time for the carrier to update the tracking status.
Can my order arrive in multiple packages?
Yes. If your order contains multiple items, they may ship separately and arrive at different times.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not yet entered processing or shipped, we may be able to help. Once an order has shipped, address changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. Once an order has entered processing or has shipped, cancellation may no longer be available.
What is your return policy?
You may request a return for defective or non-defective products within 30 days after delivery. Before returning an item, email questluna2024@gmail.com for approval and return instructions. See our Return & Refund Policy.
Who pays for return shipping?
For ordinary returns, items must be unused, in their original condition, and have complete packaging; the buyer pays return shipping. For defective, damaged, or incorrectly shipped items, we pay return shipping, and these items do not need to be unused to request a return.
Where do I send an approved return?
After approval and instructions, send the return to 4201 Santa Ana St, Suite C, Ontario, CA 91761, United States.
How long do refunds take?
We initiate refunds to the original payment method within 5 business days after the warehouse receives and inspects the return. Your bank or payment provider may require additional time for the refund to appear.
How are return labels provided?
For ordinary returns, the buyer purchases the return label and pays the return shipping cost. For defective, damaged, or incorrectly shipped items, we provide a prepaid return label.
Do you charge a restocking fee?
No, we do not charge a restocking fee.
Do you offer exchanges?
We do not offer direct exchanges. You may return an item for a refund under our return policy and then place a new order.
How can I contact Quest Luna Drop?
Please use our Contact Us page for customer support. For order-related questions, include your order number so we can assist you faster.
How quickly will Customer Support respond?
We aim to respond within 1–2 business days.
Quest Luna Drop
Everyday finds for a brighter tomorrow.
How does WELCOME10 work?
Use WELCOME10 for 10% off a qualifying order with a merchandise subtotal of $39 or more before this discount, excluding shipping and taxes. One use per customer. It cannot be combined with other discounts. Free standard shipping on eligible orders to the contiguous 48 United States and Washington, DC is based on the merchandise subtotal after discounts: $35 or more ships free; below $35, standard shipping is $8.