FAQ
Frequently Asked Questions
Welcome to Quest Luna Drop. Below are answers to some of the most common questions about orders, shipping, returns, and customer support.
How long does order processing take?
Most orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.
How long does shipping take?
Estimated delivery is generally 3–8 business days after processing. Delivery times may vary depending on the product, destination, carrier, weather, holidays, or other circumstances.
Do you offer free shipping?
Free U.S. shipping is available on eligible orders of $35 or more.
Will I receive tracking information?
Yes, when tracking information is available, it will be provided after your order ships. Please allow some time for the carrier to update the tracking status.
Can my order arrive in multiple packages?
Yes. If your order contains multiple items, they may ship separately and arrive at different times.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not yet entered processing or shipped, we may be able to help. Once an order has shipped, address changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel. Once an order has entered processing or has shipped, cancellation may no longer be available.
What is your return policy?
Eligible items may be returned within 30 days of delivery. Please contact Customer Support before sending any item back so we can provide return instructions.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible and include your order number, a description of the issue, and photos when possible. We will review the issue and help provide the appropriate resolution.
How long do refunds take?
After an approved return is received and inspected, eligible refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Are all items returnable?
No. Some products may be non-returnable due to hygiene, safety, customization, clearance status, or other product-specific restrictions.
How can I contact Quest Luna Drop?
Please use our Contact Us page for customer support. For order-related questions, include your order number so we can assist you faster.
How quickly will Customer Support respond?
We aim to respond within 1–2 business days.
Quest Luna Drop
Everyday finds for a brighter tomorrow.