Refund policy

30-Day Return Requests

You may request a return for defective products and ordinary, non-defective products within 30 days after delivery.

Contact Us Before Returning

Before returning any item, email questluna2024@gmail.com to obtain approval and return instructions. Include your order number and describe the item and reason for the return.

Ordinary Returns

For an ordinary return of a non-defective product, the item must be unused, in its original condition, and have complete packaging. The buyer is responsible for return shipping costs.

Defective, Damaged, or Incorrect Items

For defective, damaged, or incorrectly shipped items, we are responsible for return shipping costs. These items do not have to be unused to request a return. Contact us for approval and instructions.

Approved Return Address

After obtaining approval and return instructions, send your return to:

4201 Santa Ana St, Suite C
Ontario, CA 91761
United States

Refund Processing

Within 5 business days after our warehouse receives and inspects the return, we initiate the refund to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

Return Labels and Restocking Fees

For ordinary returns, the buyer purchases the return shipping label and pays the return shipping cost. For defective, damaged, or incorrectly shipped items, we provide a prepaid return shipping label.

We do not charge a restocking fee.

Exchanges

We do not offer direct exchanges. Customers may return an item for a refund under this policy and then place a new order.