Return & Refund Policy

Return & Refund Policy

At Questluna Drop, we want you to feel confident when shopping with us.

30-Day Return Window
Eligible items may be returned within 30 days of delivery.

Return Eligibility
To be eligible for a return, items should generally be unused, in their original condition, and include the original packaging when applicable.

Some items may not be eligible for return due to hygiene, safety, customization, clearance status, or other product-specific restrictions.

How to Request a Return
Please contact Questluna Drop Customer Support before sending any item back.

When contacting us, please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos if the item arrived damaged, defective, or incorrect

Do not return items without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We may request photos or other details so we can review the issue and provide the appropriate resolution.

Refunds
Once an approved return is received and inspected, eligible refunds will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to an error on our part or an eligible damaged, defective, or incorrect item.

Return shipping responsibility may vary depending on the reason for the return.

Non-Returnable Items
Certain products may not be eligible for return, including:
- Used or damaged items not caused by shipping
- Items missing original packaging or components
- Personalized or customized products
- Certain hygiene-sensitive products
- Final sale or clearance items where marked
- Items outside the 30-day return period

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.

Questions
If you have any questions about returns, refunds, or an order issue, please contact Questluna Drop Customer Support and include your order number.

Email: questluna2024@gmail.com
Response time: 1–2 business days

Questluna Drop
Everyday finds for a brighter tomorrow.